FAQ’s

Table of Contents

Questions

1. What is telematics, and how does it benefit fleet management?
Telematics is a fancy word for technology that tracks and monitors vehicles using a mix of data and communications. We do this with a dashcam mounted inside your vehicle. For fleet managers, this means real-time insights into how drivers are performing, how vehicles are being used, and even how to save on fuel and optimize routes. The result? Lower costs, smoother operations, and fewer headaches.

2. How does your telematics system work for fleet vehicles?
Our dashcam’s are installed in each vehicle and collects location, speed, driving behavior, and engine diagnostics data. This data is transmitted in real time to a centralized platform, allowing fleet managers to monitor vehicle performance and driver safety.

3. What type of data can we collect using your dashcams?
You can collect various data types, including GPS location, driving speed and patterns, fuel consumption, diagnostics, driver behavior (e.g., braking, acceleration), and maintenance alerts.

4. How can telematics help reduce fleet costs?
Telematics helps cut costs in a few smart ways: it improves fuel efficiency by optimizing routes, reduces wear and tear by keeping an eye on driving habits, helps prevent accidents with safe driving programs, and ensures vehicles get maintenance on time—so you avoid those expensive surprise repairs – and lower your insurance premiums.

5. Is the data collected from dashcams secure?
Yes, we take data security seriously. All data is encrypted and stored securely, and we comply with industry standards and regulations to ensure the protection of your fleet’s data. Read our Privacy Policy for more information.

6. Can the telematics system be customized for my fleet’s specific needs?
Yes, our telematics solution is flexible and can be tailored to meet the unique needs of your fleet. We can customize the solution accordingly if you need specific data insights, reporting features, or integration with existing systems.

7. Can I monitor my fleet’s performance using a mobile or web-based platform?
Our mobile and web-based applications provide a user-friendly dashboard where you can view real-time data, generate reports, and set alerts for specific behaviors (e.g., excessive speed, harsh braking).

8. How do dashcams help improve safety?
Our dashcam technology allows you to track driving behaviors such as speeding, harsh braking, and acceleration. With this data, you can implement driver training programs, encourage safer driving habits, and reduce the risk of accidents. Our dashcams also offer real-time alerts to warn drivers of danger while on the road.

9. What are the installation requirements for the telematics system?
Our dashcam devices are easy to install and can be fitted into any fleet vehicle. We provide a clear deployment timeline before integrating the entire telematics system, our software, and our devices.

10. Does your telematics solution integrate with other fleet management systems?
Yes, our system is designed to integrate with a range of fleet management and logistics software. This ensures seamless data sharing and consolidated reporting for your operations.

11. How can telematics improve compliance with regulations?
Our dashcams help you stay compliant with government and industry regulations by providing accurate records of vehicle usage, maintenance, driver behavior, and recorded footage. This includes hours-of-service tracking for drivers and maintenance logs for vehicles.

12. How do we access data and reports from the telematics system?
Data and reports can be accessed through our mobile and web-based applications. You can customize reports to focus on specific metrics and schedule them to be sent to your team automatically.

13. What support do you provide for managing the telematics system?
We offer help with installation, troubleshooting, and ongoing management of your dashcam solution. Our customer success team ensures your system runs smoothly and provides assistance as needed.

14. What is the return on investment (ROI) of implementing Omnidya dashcams in my fleet?
The ROI varies depending on the size and type of fleet, but most clients see a reduction in fuel costs, maintenance expenses, and accident rates within the first few months of using telematics. Long-term benefits such as lower insurance premiums and extended vehicle life are possible.

15. Can I try the dashcam system before committing to a full deployment?
Yes, we offer a trial period where you can test our telematics system with a portion of your fleet. This allows you to evaluate the benefits and see how it integrates with your existing operations before a full rollout.

16. How do I troubleshoot connectivity issues with my Omnidya devices?
If your devices have connectivity issues, try resetting them by following the steps outlined in our troubleshooting guide, which is provided with our devices. If the problem persists, contact our support team for remote diagnostics or device replacement.

17. Can I add new vehicles to the Omnidya platform, and how do I do it?
Yes, adding new vehicles to the telematics system is easy. You can install the dashcam device on the latest vehicle and register it through your Omnidya platform. You can follow the step-by-step instructions in our system’s dashboard or contact support for help.

18. How frequently is the data from my fleet updated on the platform?
Our system updates in near real-time, ensuring you have up-to-date information on your fleet’s performance. However, you can customize the data refresh rate to suit your operational needs.

19. Can I set up alerts for specific driving behaviors?
You can configure the system to alert you to specific behaviors, such as speeding, harsh braking, or idling. These alerts can be sent via SMS or email, allowing you to respond quickly to any issues.

20. How do I update the software on the dashcam devices?
Our devices automatically receive over-the-air (OTA) updates. You do not need to take any manual steps. If you have any concerns about updates, our support team can help you confirm that your devices are running the latest software.

21. What steps should I take if a device is not reporting data correctly?
If a device is not reporting data, please ensure it is properly connected and receiving power. You can check its status through the dashboard. If the issue continues, please contact our support team for more help. They can walk you through additional troubleshooting steps or arrange a device replacement if necessary.

22. How can I generate customized reports for my fleet?
Through the Omnidya platform, you can create customized reports by selecting the metrics and timeframes that are most relevant to you. These reports can include data on fuel efficiency, driver performance, and vehicle maintenance schedules.

23. How do I manage driver access and permissions within the platform?
Fleet managers can assign different access levels to drivers based on their roles. You can manage access through the platform’s user settings section, where you can easily add, remove, or update user permissions.

24. What should I do if a device is damaged or lost?
If a device is damaged or lost, please report it through the Omnidya dashboard, and we will arrange a replacement. In the meantime, you can temporarily turn off the device on your dashboard to avoid data inaccuracies.

25. Can I track vehicle maintenance schedules through the telematics system?
Yes, our system provides alerts and notifications for upcoming vehicle maintenance based on mileage, engine diagnostics (if enabled), or specific intervals. You can set maintenance reminders and generate maintenance reports through the dashboard.

26. What integration options do you offer for accounting or logistics software?
Our system integrates with popular accounting and logistics software platforms, enabling you to automate billing, fuel expense tracking, and payroll tasks. Visit our integration guide for detailed instructions or contact support for assistance in setting it up.

27. How do I deactivate a vehicle or device that is no longer in use?
You can deactivate the associated device through the Omnidya dashboard if a vehicle is retired or sold. This will stop data collection and prevent any future billing for that vehicle.

28. How can I track fuel consumption and identify cost-saving opportunities?
You can monitor fuel consumption directly through the telematics platform. The system analyzes fuel usage in relation to driving behavior and route efficiency, allowing you to identify patterns and implement fuel-saving strategies.

29. How is my data stored, and can I export historical data?
Telematics data is stored based on the agreement between Omnidya and the Client. You can easily export this data into CSV or other formats for internal analysis or regulatory compliance.

30. How can I upgrade my telematics plan to access more features?
To upgrade your plan and access additional features such as advanced reporting, more detailed driver behavior analysis, or extended data storage, contact your account manager.